By Greg, Pacific Aire Comfort Advisor,
Installation of a new HVAC system is an investment in quality of life. But it’s not one you have to live with — if it’s not up to your satisfaction. HVAC money-back guarantees protect you from the unexpected and unlikely event.
Few big-ticket household purchases have a greater impact on your day-to-day living than carefully selected and properly installed heating and cooling equipment. If either part of the sales and installation equation comes up short, you’re entitled to a complete correction of whatever has failed to meet your expectations, or total compensation if satisfactory performance can’t be ensured.
At Pacific Aire Heating & Cooling, we’re dependent on our customers, and their positive references are invaluable to our success. We have a goal of 100 percent customer satisfaction, and we’re willing to put that promise in writing.
Here are the basics of Pacific Aire’s HVAC 100% money-back guarantee, which is part of our larger, "Peace of Mind" guarantees. These terms apply only to complete heating and air conditioning systems, or to heat-only systems, and do not cover partial systems:
- We hold ourselves responsible, both personally and as a company, for your 100 percent satisfaction with the performance of HVAC equipment we sell and install and that you pay for.
- During the first year after installation, if you're unsatisfied with the system, we’ll take the necessary steps to correct the problem and ensure that the equipment meets the manufacturer's performance specifications and your expectations.
- If the HVAC equipment is still not performing up to standards of satisfaction, we’ll request a manufacturer’s representative to verify the system’s failure. If no alternative is available, with a written request from you we’ll remove the system and, within 30 days, refund the total price of your agreement.
- This guarantee is limited to complete HVAC systems that are installed on the same date. No coverage is offered or implied for partial systems.
Pacific Aire Heating & Cooling serves the homeowners of Ventura and northern Santa Barbara counties with quality sales and service. We’ve built our reputation on customer satisfaction. Call us for more information on our HVAC 100% money-back guarantee.